Refund & Cancellation Policy

You may cancel an order before the merchant has begun preparing it. Once preparation has started, cancellation may not be possible. Contact support immediately if you need to cancel.

Refunds may be issued in cases including:

Each request is reviewed individually.

• Missing or incorrect items
• Orders that were not delivered
• Merchant cancellations
• Verified payment errors

Submit a support request through our Support Center and select 'Refund Question' as the category, or contact us at contact@rapid-eats.com. Include your order details and a description of the issue.

Approved refunds are typically processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Orders that were delivered as described and accepted by the customer are generally not eligible for refund. Disputes are handled on a case-by-case basis.

Questions about a refund? Contact us at contact@rapid-eats.com or 937-314-1717.