Rapid Eats Terms of Use

Welcome to Rapid Eats.

These Terms of Use, together with our Privacy Policy, Refund and Cancellation Policy, and any additional policies or terms presented to you during checkout, govern your access to and use of:

• The Rapid Eats website;
• The Rapid Eats mobile or installable web application;
• The Rapid Eats online marketplace;
• Delivery and pickup services;
• Customer accounts;
• Promotions, rewards, credits, and referral programs;
• Communications from Rapid Eats;
• Any other website, application, feature, product, or service operated by Rapid Eats that links to these Terms.

In these Terms, “Rapid Eats,” “we,” “us,” and “our” refer to Rapid Eats and its applicable affiliates, operators, successors, and assigns. “Platform” means our websites, applications, ordering systems, and related technology. “Services” means the Platform and the ordering, pickup, delivery, support, and related services made available through it.

By accessing the Platform, creating an account, placing an order, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, do not access or use the Services.

You may create an account or enter into a transaction through Rapid Eats only if you:

• Are at least 18 years old;
• Have the legal capacity to enter into a binding agreement;
• Provide accurate and complete information;
• Use the Services only for lawful purposes; and
• Comply with these Terms and all applicable laws.

A parent or legal guardian may permit a minor to use the Services only through the adult’s account and under the adult’s direct supervision. The adult account holder remains responsible for the minor’s activity, orders, and conduct.

You must be at least 21 years old to order, receive, or pick up alcoholic beverages or any other product legally restricted to individuals 21 or older.

Rapid Eats is a locally operated technology and delivery platform that may connect customers with participating restaurants, retailers, food trucks, grocery providers, convenience retailers, flower shops, specialty businesses, and other approved merchants.

Depending on the transaction, Rapid Eats may:

• Provide an online marketplace;
• Facilitate orders between customers and participating merchants;
• Collect and process customer payments;
• Arrange delivery through independent delivery providers;
• Provide pickup-ordering technology;
• Provide customer and merchant support;
• Offer merchant-owned or white-label ordering services;
• Purchase products from a third-party retailer for delivery to a customer;
• Act as the seller or merchant of record where expressly identified during checkout; or
• Provide other local logistics and technology services.

The identity of the seller, available fulfillment methods, charges, and other material order information will be displayed during the ordering and checkout process when applicable.

Rapid Eats does not manufacture or prepare restaurant food unless explicitly stated. Participating merchants are responsible for preparing, packaging, labeling, and providing their products in accordance with applicable law.

Participating merchants are independent businesses. They are responsible for matters within their control, including:

• Product preparation;
• Food safety and sanitation;
• Ingredients and recipes;
• Product descriptions;
• Menu or catalog availability;
• Product quality;
• Packaging;
• Allergen information;
• Preparation times;
• Merchant hours;
• Required licenses and permits;
• Compliance with health and safety laws; and
• Accuracy of merchant-provided content.

Rapid Eats may assist customers in resolving order concerns, but our involvement does not eliminate a merchant’s responsibility for its products or conduct.

Merchants may accept, reject, modify, or cancel orders based on availability, operating conditions, capacity, pricing errors, or other legitimate reasons. If a paid order is rejected or canceled before fulfillment, the customer will receive an appropriate refund or payment reversal for the unfulfilled portion, subject to processing times imposed by the customer’s financial institution.

Certain Services require a Rapid Eats account.

You agree to:

• Provide accurate, current, and complete information;
• Keep your contact and payment information updated;
• Maintain the confidentiality of your login credentials;
• Use a secure password;
• Notify Rapid Eats promptly of suspected unauthorized access;
• Accept responsibility for activity conducted through your account; and
• Avoid sharing your account with unauthorized individuals.

You may not:

• Create an account using false information;
• Impersonate another person or business;
• Create accounts to evade suspension or promotional restrictions;
• Sell, transfer, or assign your account;
• Access another person’s account without authorization; or
• Use automated methods to create or access accounts.

We may require identity, phone, email, payment, or age verification when reasonably necessary to protect customers, merchants, drivers, or the Platform.

Rapid Eats may suspend, limit, or terminate an account when we reasonably believe it has been compromised, used fraudulently, or operated in violation of these Terms.

Merchants generally provide the product names, descriptions, images, ingredients, prices, availability, and customization options displayed through the Platform.

Although Rapid Eats and participating merchants work to maintain accurate information:

• Products may sell out;
• Menus and inventories may change;
• Images may be illustrative;
• Actual packaging or appearance may vary;
• Prices may differ from in-store prices;
• Merchant prices may include an online-ordering adjustment or markup;
• Promotional pricing may be subject to limitations;
• Product descriptions may contain inadvertent errors; and
• Availability is not guaranteed until an order is accepted and payment is successfully processed.

Before confirming your purchase, Rapid Eats will display the applicable subtotal, taxes, delivery fees, platform or service fees, tips, discounts, and total charge.

If a material pricing or catalog error is discovered after an order is submitted, Rapid Eats or the merchant may:

• Cancel the affected item;
• Cancel the order;
• Contact you for approval of a corrected price;
• Offer a suitable substitution; or
• Issue an appropriate refund.

You will not be charged an increased price after checkout without your authorization, except where permitted by law for estimated or variable-price products and clearly disclosed before purchase.

Submitting an order is an offer to purchase the selected products and services.

An order is not finally accepted merely because:

• It appears in a cart;
• A payment authorization is pending;
• An automated acknowledgment is sent; or
• An order number is generated.

An order is considered confirmed only after the required payment has been successfully authorized or collected and the order has reached the applicable confirmed status.

Rapid Eats will not intentionally classify an unpaid or failed-payment order as a confirmed order.

We may decline, limit, hold, or cancel an order for legitimate reasons, including:

• Payment failure;
• Suspected fraud;
• Merchant rejection;
• Product unavailability;
• Pricing or technical errors;
• Delivery-address restrictions;
• Service-area limitations;
• Safety concerns;
• Severe weather;
• Legal restrictions;
• Age-verification failure;
• Platform outages;
• Excessive order volume; or
• Conduct violating these Terms.

If we cancel a paid order, we will issue an appropriate refund for products or services not provided, except for charges that were properly earned, incurred, or disclosed and are legally nonrefundable.

By providing a payment method, you represent that:

• You are authorized to use it;
• The information is accurate;
• Sufficient funds or credit are available; and
• Rapid Eats and its payment processor may authorize and charge the payment method for your order.

You authorize charges for:

• Products;
• Taxes;
• Delivery fees;
• Service or platform fees;
• Small-order or distance fees;
• Tips;
• Approved substitutions;
• Return or redelivery fees disclosed under applicable policies; and
• Other charges clearly disclosed before purchase.

Rapid Eats may use a third-party payment processor. We do not store complete payment-card numbers unless expressly supported through a compliant payment provider.

A temporary authorization may appear before the final charge. The amount and release time of an authorization hold are controlled partly by your financial institution.

You must contact Rapid Eats promptly if you believe a charge is unauthorized or incorrect.

Filing a chargeback for a valid transaction without first attempting to resolve the matter may result in account restrictions, but nothing in these Terms limits your rights under applicable payment-card or consumer-protection laws.

Your checkout total may include:

• Merchandise subtotal;
• Delivery fee;
• Platform or service fee;
• Pickup fee;
• Distance-based fee;
• Small-order fee;
• Taxes;
• Driver tip;
• Promotional discount;
• Account credit; and
• Other clearly disclosed charges.

Applicable charges will be presented before you place the order.

Merchant prices available through Rapid Eats may differ from prices offered in-store, on a merchant’s website, or through another platform. Such differences may be established by the merchant or Rapid Eats depending on the transaction.

Taxes may be estimated and adjusted where permitted by law.

Tips are voluntary unless a mandatory service charge is clearly disclosed. Drivers receive tips according to the compensation policy in effect for the applicable service. Rapid Eats may correct a tip only when requested through an approved process or required to address fraud, error, or law.

A merchant or Rapid Eats may contact you if a selected item becomes unavailable.

Depending on your preferences and the applicable ordering workflow, you may:

• Approve a replacement;
• Decline a replacement;
• Select another item;
• Accept an item of comparable value; or
• Receive a refund for the unavailable item.

We will not intentionally charge you more for a replacement without obtaining your authorization.

If a replacement costs less, the difference will be handled through an adjusted charge, refund, or account credit as disclosed to you.

For products purchased by a driver or shopping provider at a third-party retailer, reasonable variations in availability, packaging, weight, or price may occur. Material substitutions require customer approval unless the customer has provided advance substitution instructions.

Orders begin processing quickly. Your ability to cancel depends on the order’s status and the work already performed.

Delivery estimates are provided for convenience and are not guarantees.

Delivery time may be affected by:

• Merchant preparation;
• Product availability;
• Distance;
• Traffic;
• Weather;
• Road closures;
• Order volume;
• Driver availability;
• Building access;
• Incorrect address information;
• Safety conditions; or
• Events beyond reasonable control.

You are responsible for providing:

• A complete and accurate address;
• Apartment, suite, unit, or building details;
• Entry instructions;
• A working telephone number;
• Safe and lawful delivery access; and
• Any information reasonably necessary to complete delivery.

Drivers are not required to enter unsafe, restricted, or unlawful areas.

If the driver cannot safely locate or contact you after reasonable efforts, the order may be:

• Left in a reasonably safe location;
• Returned to the merchant;
• Disposed of when food-safety requirements prevent return;
• Marked undeliverable; or
• Subject to an additional return or redelivery charge that was disclosed or permitted by policy.

Once an order has been delivered according to your selected instructions, responsibility for loss, theft, spoilage, weather exposure, or damage generally transfers to you, except where caused by Rapid Eats’ or the driver’s failure to follow reasonable delivery instructions.

If you select contactless delivery, you authorize the driver to leave the order at the location identified in your instructions.

You are responsible for:

• Selecting a safe location;
• Monitoring delivery notifications;
• Retrieving the order promptly; and
• Providing accurate access instructions.

A delivery photograph or timestamp may be used as proof of delivery where permitted by law.

Do not request that a driver leave alcohol or another age-restricted product unattended.

For pickup orders, you are responsible for:

• Arriving at the correct merchant location;
• Providing required verification;
• Collecting the order within a reasonable period;
• Checking the order when practical; and
• Following merchant pickup instructions.

Pickup estimates are not guarantees.

Orders not collected may be discarded when food-safety rules or product conditions require it. Refund eligibility for an uncollected order depends on the circumstances, merchant policy, and applicable law.

Participating merchants are responsible for food preparation, ingredients, allergen practices, cross-contact prevention, and dietary representations.

If you have a food allergy, sensitivity, medical dietary restriction, or religious dietary requirement:

• Review available product information;
• Contact the merchant directly before ordering when possible;
• Clearly communicate relevant instructions; and
• Do not rely exclusively on filters, labels, or special-instruction fields.

Rapid Eats does not independently verify every ingredient, preparation method, allergen statement, or dietary claim.

The Platform is not a medical service and does not provide medical advice.

If you believe you are experiencing a medical emergency, call 911 or seek immediate medical care.

Where legally available, Rapid Eats may facilitate delivery or pickup of alcoholic beverages or other age-restricted products.

By ordering an age-restricted product, you represent that:

• You are at least 21 years old;
• The recipient is at least 21 years old;
• You will provide an acceptable, valid, government-issued photo ID;
• The purchaser or approved recipient will be physically present;
• You are not visibly intoxicated;
• Delivery is not being made to a prohibited location; and
• The transaction complies with applicable law.

The driver or merchant must refuse delivery or pickup if:

• Valid identification is not presented;
• The identification does not reasonably match the recipient;
• The identification appears altered, expired, or fraudulent;
• The recipient is under 21;
• The recipient appears intoxicated;
• The delivery location is prohibited;
• The recipient requests unattended delivery; or
• Completing the transaction would otherwise violate law or safety requirements.

Age-restricted items cannot be left unattended.

If delivery is refused because the customer fails to meet these requirements, the order may be returned to the merchant. The customer may be responsible for legally permissible product, return, cancellation, and processing charges disclosed during checkout or in the applicable policy.

Rapid Eats does not currently authorize tobacco, nicotine, controlled substances, or other restricted-product delivery unless expressly made available through a legally compliant program.

Rapid Eats may offer promotional codes, discounts, credits, rewards, or referral benefits.

Unless otherwise stated:

• Offers are limited to one per customer or household;
• Offers cannot be combined;
• Offers have no cash value;
• Offers may apply only to certain merchants, products, locations, or fulfillment types;
• Taxes, tips, and fees may be excluded;
• Minimum purchase requirements may apply;
• Offers expire as disclosed;
• Offers may not be sold or transferred; and
• Fraudulent or abusive use is prohibited.

Rapid Eats may modify, suspend, or cancel a promotion prospectively. We will not invalidate a properly earned benefit in a deceptive or unlawful manner.

By using the Services, you consent to receive transactional electronic communications related to:

• Your account;
• Orders;
• Payments;
• Deliveries;
• Pickup;
• Refunds;
• Security;
• Support requests;
• Legal notices; and
• Service changes.

Transactional communications may be sent by email, text message, push notification, in-app message, or telephone where appropriate.

Consent to promotional marketing is separate from consent to transactional messages. You may opt out of promotional messages through the provided unsubscribe process.

For text messages, message and data rates may apply. Where supported, reply STOP to stop eligible text messages and HELP for assistance. Opting out of certain transactional communications may limit our ability to provide real-time service updates.

You agree that electronic records, notices, and signatures may satisfy legal writing and signature requirements to the extent permitted by law.

You may not:

• Use the Services for unlawful, fraudulent, or abusive purposes;
• Place false or fraudulent orders;
• Use stolen payment information;
• Abuse refund, credit, promotion, or referral programs;
• Harass, threaten, discriminate against, or harm merchants, drivers, customers, or staff;
• Request unsafe or illegal delivery conduct;
• Interfere with the Platform;
• Introduce malware or harmful code;
• Scrape or harvest Platform data without permission;
• Reverse engineer protected portions of the Platform;
• Circumvent security or access controls;
• Create false ratings or reviews;
• Impersonate another person;
• Violate intellectual-property rights;
• Use the Platform to distribute spam;
• Attempt to obtain another user’s private information; or
• Use Rapid Eats branding without authorization.

Violations may result in order cancellation, account restrictions, suspension, termination, loss of promotional benefits, or referral to law enforcement.

Rapid Eats may allow you to submit ratings, reviews, photographs, feedback, support content, or other materials.

You retain ownership of your original content. By submitting it, you grant Rapid Eats a nonexclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, format, and use the content for operating, improving, moderating, and promoting the Services, subject to applicable privacy law.

You represent that your content:

• Is truthful and based on genuine experience;
• Does not violate another person’s rights;
• Does not contain unlawful, threatening, discriminatory, or obscene material;
• Does not reveal private information;
• Does not contain malicious code; and
• Is not submitted in exchange for undisclosed compensation.

Rapid Eats may moderate or remove content that violates these Terms. We will not remove a genuine negative review solely because it is unfavorable.

Delivery providers using Rapid Eats may be independent contractors and are not employees of Rapid Eats unless expressly stated otherwise.

Independent delivery providers determine when to make themselves available and may accept or decline delivery opportunities, subject to their agreements and applicable law.

Nothing in these Terms is intended to waive responsibility that cannot lawfully be waived. Rapid Eats may investigate complaints and take appropriate action relating to safety, fraud, service quality, or Platform access.

The Platform and its original content, including software, design, text, graphics, logos, trademarks, service marks, interfaces, and other materials, are owned by or licensed to Rapid Eats and are protected by applicable intellectual-property laws.

Rapid Eats grants you a limited, revocable, nonexclusive, nontransferable license to access and use the Platform for personal, lawful purposes.

You may not copy, modify, distribute, sell, sublicense, reverse engineer, publicly display, or commercially exploit protected Platform materials without written authorization.

Merchant names, logos, product images, and trademarks remain the property of their respective owners.

The Platform may link to third-party websites, payment processors, map services, merchants, application stores, or other services.

Rapid Eats does not control every third-party service and is not responsible for its independent content, security, availability, or privacy practices.

Your use of a third-party service may be subject to separate terms and policies.

These Terms are governed by the laws of the State of Ohio and applicable federal law, without regard to conflict-of-law principles.

For claims not subject to arbitration, the parties consent to the jurisdiction of the appropriate state or federal courts located in or serving Clark County, Ohio, unless applicable law requires another location.

To the fullest extent permitted by law, the Platform and Services are provided on an “as available” basis.

Rapid Eats does not guarantee that:

• The Platform will always be uninterrupted;
• Every merchant or product will be available;
• Delivery estimates will always be exact;
• The Platform will be free of every error;
• Every merchant-provided description will be complete; or
• Every third-party service will remain available.

Nothing in these Terms excludes warranties, duties, or consumer rights that cannot lawfully be excluded.

To the fullest extent permitted by law, Rapid Eats will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, or loss of opportunity, arising from the Services.

To the fullest extent permitted by law, Rapid Eats’ aggregate liability for a claim relating to a particular order will not exceed the greater of:

• The amount you paid to Rapid Eats for that order; or
• One hundred dollars.

This limitation does not apply to liability that cannot lawfully be limited, including liability arising from fraud, willful misconduct, or other matters excluded by applicable law.

Nothing in these Terms limits your nonwaivable rights under Ohio or federal consumer-protection law.

To the extent permitted by law, you agree to defend, indemnify, and hold Rapid Eats and its affiliates, officers, directors, employees, and agents harmless from third-party claims, damages, liabilities, and reasonable expenses arising from:

• Your unlawful use of the Services;
• Your material violation of these Terms;
• Your infringement of another person’s rights;
• Fraudulent conduct through your account; or
• User content you submit.

This obligation does not apply to the extent a claim was caused by Rapid Eats’ own negligence, willful misconduct, or violation of law.

Rapid Eats is not responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Severe weather;
• Natural disasters;
• Road closures;
• Utility failures;
• Internet or telecommunications outages;
• Payment-network interruptions;
• Government action;
• Public emergencies;
• Labor disruptions;
• Cyberattacks;
• Merchant closures;
• Transportation interruptions; or
• Similar events.

Rapid Eats may suspend, restrict, or modify service when reasonably necessary to protect safety, comply with law, or respond to operational emergencies.

Rapid Eats may suspend or terminate access when reasonably necessary because of:

• Fraud;
• Payment abuse;
• Threats or harassment;
• Safety concerns;
• Repeated false claims;
• Unauthorized access;
• Legal requirements;
• Serious or repeated violations of these Terms; or
• Misuse of Platform systems.

Where appropriate, we may provide notice and an opportunity to contact support.

Termination does not eliminate payment obligations or provisions that, by their nature, should survive termination.

Rapid Eats may update, add, remove, suspend, or modify Platform features.

We do not guarantee that any particular merchant, product, promotion, delivery area, fee structure, or feature will remain available indefinitely.

Material changes affecting an existing paid order will be handled in accordance with the order terms and applicable law.

Rapid Eats may update these Terms periodically.

When changes are material, we will provide reasonable notice through the Platform, email, or another appropriate method.

The updated Terms will state a revised effective date. Changes generally apply prospectively.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.

Changes to the arbitration provision will not apply retroactively to a dispute for which the parties had actual notice before the change, unless permitted by law and agreed upon.

Our collection, use, retention, and disclosure of personal information are governed by the Rapid Eats Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

Please review it before using the Services.